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Henrich Pecajas Tumulak IT Support Specialist · Tier 1/2 Technical Support
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Not rated yet
Philippines- Philippines
About Me
IT Support Specialist with 8+ years of experience delivering Tier 1 and Tier 2 technical support across MSP, healthcare, finance, and enterprise environments. Skilled in Microsoft 365, Intune, Azure Active Directory (Entra ID), Exchange Online, SCCM, Windows 10/11, endpoint management, and network troubleshooting. ITIL 4 and Kaseya Certified, with a consistent record of resolving technical issues, administering user accounts, and meeting SLA targets.
Overview
- Experience8 years
- EducationBachelor degree
- Last active18 October 2026 (1 week ago)
- Member since16 October 2026
- Internet speed Paid plan
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Education
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Bachelor of Science in Computer Science — Notre Dame of Dadiangas University
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ITIL® 4 Foundation
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Kaseya Certified Technician – Datto RMM
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Kaseya Certified Technician – Autotask PSA
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Kaseya Certified Technician – IT Glue
Experience
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End User Specialist
January 2026 – PresentDeliver Tier 2 remote support for Windows, Microsoft 365, printers, networking, and business applications to maintain user productivity.
Administer Microsoft 365 user accounts, onboarding/offboarding, and licensing to support workforce changes.
Troubleshoot endpoint and network issues using Datto RMM and Autotask PSA to restore service and minimize downtime.
Document resolutions and maintain SLA compliance to ensure consistent service quality. -
IT Support Specialist
May 2023 – May 2026Provided Tier 1 and Tier 2 IT support for enterprise users across Microsoft 365, Exchange Online, Teams, OneDrive, SharePoint, and Azure AD.
Managed user accounts, licenses, and ERP application access to maintain secure and accurate system access.
Tracked incidents through Jira and maintained technical documentation to support consistent issue resolution. -
IT Site Support Specialist
January 2022 – May 2023Managed Microsoft Intune, SCCM, Azure AD, Active Directory, and Exchange Online to support enterprise endpoint and identity operations.
Supported global users through endpoint deployments and IT asset management to keep systems operational across regions.
Resolved incidents while meeting SLA targets to maintain service reliability. -
Technical Support Services Associate
July 2020 – December 2021Installed and supported Windows systems, networking equipment, CCTV, and branch IT infrastructure to keep branch operations running.
Provided remote and onsite technical support, resolving hardware and software issues for end users. -
IT Support / Web Administrator
October 2018 – February 2020Maintained Windows systems and network infrastructure to support daily business operations.
Monitored performance and resolved network issues to improve system reliability. -
IT Monitoring Assistant
2017 – 2018Monitored IT systems and supported technical operations as part of the IT team.
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System Operator
2016 – 2017Operated and supported business systems to maintain uninterrupted platform availability.
