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Romavell D. Castillo Virtual Assistant · Property & Tenant Operations Specialist
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Not rated yet
Philippines- Philippines
About Me
Property Management Specialist with hands-on experience across the full property lifecycle: onboarding, tenant offboarding, lease compliance, and short/long-term listing optimization on Airbnb, VRBO, Booking.com, and Property Me. Coordinates media and photoshoot scheduling, vendor dispatch, inspection reviews, and legal document verification, and has supported an Australia-based coliving operator and a US-based coliving network with smooth operational handovers to property managers.
Experience supporting an Australia-based coliving operator (CDA Coliving) and a US-based coliving network (Common Coliving) in fully remote capacities.
Overview
- Expected salaryUS$850/month
- Experience5 years
- English levelProfessional working
- EducationBachelor degree
- Worked industriesE-commerce & Retail, Information Technology, Real Estate & Property
- Last active21 October 2026 (6 days ago)
- Member since21 October 2026
- Computer specifications Paid plan
- Internet speed Paid plan
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Education
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Bachelor of Science in Business Administration, Major in Marketing Management
Experience
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Property Onboarding Specialist, Property Operations (Part-Time)
January 2025 – June 2026Executed end-to-end onboarding for incoming rental properties, acting as direct operational liaison between landlords, legal, and sales teams.
Verified and documented legal and compliance requirements with landlords and sales teams prior to each property launch.
Configured and published listings across Airbnb, VRBO, and Booking.com, uploading professional photos and writing descriptions that highlighted amenities, furniture, and architectural features.
Scheduled and managed logistics for professional photography, property inspections, and third-party vendor repairs.
Reviewed inspection reports, prepared client invoices, and handed over completed onboarding files to dedicated Property Managers. -
Offboarding Specialist
January 2025 – July 2025Managed the full tenant offboarding lifecycle, verifying move-out compliance and tracking notice periods.
Calculated early lease termination break fees and evaluated room maintenance conditions to prevent unfair bond deductions.
Arranged cleaning schedules with in-house teams for vacant rooms and incoming move-ins.
Maintained tenant records in Property Me and updated active offboarding tasks in Asana. -
Tenant / Member Support Specialist
January 2023 – December 2023Guided tenants through move-in and move-out transitions across multiple coliving properties.
Received emergency tenant calls and dispatched maintenance requests to property service teams for immediate repair. -
Product Operations Assistant
June 2025 – June 2026Supported local clients with inventory and menu editing, advanced scheduling, proofreading, and drafting of operational meeting minutes.
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Customer Support Specialist & Mentor
November 2020 – November 2024Managed provider-client scheduling, account walk-throughs, and service reactivations across US client accounts.
Handled Tier 2 de-escalations to resolve complex customer issues beyond first-line support.
