Log In
Sign Up
Faye M. Pendel Virtual Assistant · Executive & Administrative Support
-
Not rated yet
Philippines- Philippines
About Me
Administrative, customer service, and sales professional with 7+ years of experience spanning executive support, BPO, hospitality, and office administration. Currently providing executive assistant support to a General Manager, managing correspondence, scheduling, reporting, document control, and vendor/client communication. Experienced in multi-channel customer support (voice, chat, email, SMS), sales conversion, and team coaching across international settings including the Philippines, UAE, and the Middle East.
Prior remote work experience as Customer Sales Representative for a US-based company (Compass Experience Labs, Ohio, USA), handling multi-channel support remotely.
Overview
- Experience7 years
- EducationBachelor degree
- Last active22 October 2026 (5 days ago)
- Member since22 October 2026
- Computer specifications Paid plan
- Internet speed Paid plan
Sign up free to search and filter every profile by these.
Education
-
Bachelor of Science in Computer Science — Kolehiyo ng Lungsod ng Lipa, Philippines (Graduated April 2016)
Experience
-
Personal Assistant to General Manager
May 2026 – PresentManage daily priorities, correspondence, and schedules for the General Manager, ensuring timely follow-through on executive tasks.
Draft professional emails, letters, reports, presentations, and meeting materials on behalf of management for internal and external stakeholders.
Coordinate meetings with clients, vendors, and partners, handling invitations, agendas, follow-ups, and meeting documentation.
Maintain organized project, vendor, and administrative records while safeguarding confidential and sensitive information.
Support vendor registration, project status reporting, and pipeline tracking, coordinating follow-up across multiple stakeholders. -
Reservation Sales Representative
September 2025 – December 2025Converted customer inquiries into confirmed hotel bookings by applying consultative sales techniques, contributing to revenue growth.
Delivered personalized hotel recommendations by assessing individual customer needs and preferences.
Processed reservations, modifications, and cancellations accurately across multiple booking systems.
Achieved assigned performance targets across sales, quality, and customer satisfaction metrics.
Maintained consistent, brand-aligned service quality across all customer interactions. -
Customer Sales Representative
June 2025 – September 2025Resolved customer inquiries across voice, chat, email, and SMS channels in a fast-paced remote support environment.
Built client relationships that strengthened customer satisfaction and retention.
Identified recurring customer trends and recommended process improvements to support teams.
Maintained full compliance with company policies and data security standards while working remotely. -
Customer Service Representative – Subject Matter Expert (SME)
March 2022 – June 2025Resolved complex escalations involving hotel reservations and Airbnb bookings, serving as subject matter expert for the team.
Mentored and supported junior agents, contributing to improved overall team performance.
Delivered coaching and feedback sessions that enhanced service quality and customer satisfaction outcomes.
Monitored customer service processes across calls, chat, and email, identifying areas for improvement. -
ESL Teacher
June 2019 – March 2022Delivered English lessons using structured ESL methodologies to support learner progress.
Encouraged active student participation to build communication confidence.
Managed classroom time and activities to maintain a positive, interactive learning environment. -
Admin Secretary / Sales Coordinator
May 2018 – May 2019Prepared quotations, invoices, and client communications to support the sales cycle.
Coordinated with sales teams and followed up on outstanding client payments.
Maintained organized records and documentation while assisting with recruitment and onboarding. -
Secretary / HR Assistant
January 2018 – May 2018Supported recruitment and HR processes, maintaining accurate employee records.
Prepared reports, presentations, and correspondence while managing office communications and scheduling. -
Telecaller / Credit Analyst
January 2017 – December 2017Handled customer inquiries and provided quotations while maintaining accurate customer databases.
Conducted quality checks and process analysis, recommending productivity improvements. -
Cashier / Checker
July 2016 – November 2016Processed customer transactions accurately while maintaining cash accountability and transaction records.
Delivered customer service at point of sale.
