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Jeany Lyn Calara Virtual Assistant · Hebrew/English Bilingual Specialist
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Not rated yet
Philippines- Philippines
About Me
Bilingual Virtual Assistant with over 10 years of experience in customer service, credit account management, administrative support, and scheduling coordination. Skilled in managing client relationships, streamlining administrative processes, and delivering high-quality support across local and international settings, including direct experience supporting Israeli businesses and clients in both English and Hebrew.
Experienced working remotely with an Israeli client since February 2025, coordinating calls, scheduling, and administrative tasks across time zones.
Overview
- Experience10+ years
- Last active27 October 2026 (Today)
- Member since26 October 2026
- Internet speed Paid plan
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Education
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Computer Science and Technology, Gateways Institute of Science and Technology, 2000-2003
Experience
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Personal Assistant & HR Recruitment Assistant
February 2025 - PresentScreened and interviewed candidates for multiple open positions, supporting the client’s recruitment pipeline from sourcing through onboarding.
Handled inbound and outbound calls in Hebrew and English to coordinate interviews, meetings, and client appointments.
Managed the client’s calendar, scheduling interviews, meetings, and travel arrangements including hotel bookings and other reservations.
Maintained confidential records, emails, and documents while completing a range of personal and administrative tasks accurately and on time.
Coordinated with vendors and service providers to support day-to-day operational needs. -
Homecare Scheduler Coordinator - US Account
October 2022 - January 2025Coordinated patient appointments between medical facilities and caregivers, maintaining accurate scheduling records.
Verified orders and followed up with providers to ensure timely and seamless service delivery.
Communicated appointment details clearly to patients and staff, reducing scheduling errors.
Documented internal notes using WellSky, RingCentral, and Microsoft Teams to maintain continuity of care. -
Caregiver
September 2016 - January 2025Assisted clients with daily living activities including bathing, dressing, grooming, and toileting while ensuring mobility safety.
Prepared meals according to dietary needs and monitored medication schedules to support client health routines.
Performed light housekeeping duties including laundry, cleaning, and dishwashing to maintain a safe living environment.
Accompanied clients to medical appointments and social activities, observing and reporting changes in health or behavior to families and medical staff.
Maintained daily care logs and coordinated updates with family members to ensure continuity of care. -
Customer Service / Client Manager Specialist / Admin Support
March 2019 - June 2022Resolved customer inquiries, complaints, and order issues in both English and Hebrew for Amazon Israel storefronts.
Managed product listings, returns, inventory, and shipping coordination for Israeli eCommerce clients.
Provided backend administrative support, maintaining accurate data records and reporting.
Built lasting relationships with customers and suppliers to support repeat business. -
Credit Account Officer
Monitored and managed client accounts and payment collections in coordination with legal teams.
Ensured proper documentation and compliance on client accounts.
Provided clients with regular updates on payment status while maintaining confidentiality and professionalism. -
Customer Service / Receptionist
Greeted customers and provided frontline reception assistance, handling membership applications and inquiries.
Assisted customers with product-related questions and in-store directions.
Provided administrative support to maintain customer satisfaction at the service desk.
