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Angelif F. Colcol Customer Support Specialist · Appointment Setting & Client Care
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Not rated yet
Philippines- Philippines
About Me
Customer support and appointment-setting professional with experience across BPO, healthcare (NDIS), home services, and recruitment support environments. Skilled in cold/warm calling, CRM management, live chat, and client retention, with a track record of meeting high-volume call targets and maintaining accurate scheduling and reporting systems.
Overview
- Experience10+ years
- EducationBachelor degree
- Last active27 October 2026 (Today)
- Member since27 October 2026
- Internet speed Paid plan
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Education
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Bachelor of Science in Business Administration (Financial Management) — Marian College (2007-2008, 2014-2015)
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Bachelor of Science in Elementary Education — Western Mindanao State University (2004-2006)
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Social Media Management Course
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Virtual Executive Assistant Course
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General Virtual Assistant Course
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Basic WordPress Course
Experience
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Appointment Setter
Nov 2025 - Feb 2026Booked client appointments and maintained scheduling accuracy through consistent outbound calling.
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Executive Assistant
Aug 2024 - Nov 2025Supported executive-level administrative tasks to keep daily operations on schedule.
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Appointment Setter (NDIS Program)
Dec 2024 - Apr 2025Generated and booked client appointments through daily cold-calling outreach for an NDIS (Australian disability services) program.
Updated CRM records after each call to maintain accurate lead status tracking.
Sourced new leads through scraping to sustain a continuous call pipeline. -
Appointment Setter
Jan 2024 - Jun 2024Called CRM-sourced leads and booked appointments directly onto client Calendly schedules.
Logged call dispositions in CRM after every contact to maintain pipeline accuracy.
Followed up with leads via phone and email to re-engage non-responders.
Submitted daily performance reports to clients to maintain transparency on campaign progress.
Managed multiple concurrent campaigns, offering different service lines to leads. -
Retention Specialist
Jan 2024 - May 2024Resolved existing client account issues via email, improving account standing.
Optimized client accounts by matching them to preferred subscription packages.
Processed payment amendments and updated billing accounts for accuracy.
Activated and cancelled subscriptions per client requests.
Answered live chat queries to resolve customer concerns in real time. -
Security Dispatcher
Jun 2023 - Dec 2023Confirmed security guard activities and reporting through scheduled check-in calls.
Conducted uniform and post checks to maintain field compliance.
Updated scheduling system for shift changes and overtime requests.
Assisted with payroll-related concerns raised by field staff. -
HVAC Dispatcher / CSR / Appointment Setter
Jan 2022 - Apr 2023Answered inbound homeowner calls to book service appointments.
Plotted technician schedules and routing within the dispatch system.
Updated job orders in Monday.com to keep service teams aligned.
Called home insurance companies to confirm coverage ahead of service visits.
Provided initial service quotations to customers.
Resolved customer concerns about service and product via phone and email in a timely manner. -
Customer Care Specialist
2016 - 2017Handled inbound customer care inquiries as part of a global outsourced support team.
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Verification Specialist / Helpdesk Executive / Client and Candidate Care Representative
Oct 2017 - Mar 2023Conducted employment, education, credential, and activity-gap verifications by contacting HR departments per standard operating procedures.
Analyzed incoming candidate data for completeness, flagging discrepancies and initiating missing-information requests.
Updated internal contact database to speed up verification turnaround and improve success rates.
Coordinated with internal support teams to complete verifications within client SLA requirements. -
Appointment Setter
Dec 2022 - Dec 2023Called landscaping companies to offer services, dialing 400 calls per day.
Logged booked appointments and statuses in GHL CRM.
Secured calendar bookings and sent daily performance reports. -
Appointment Setter
May 2021 - Jan 2022Conducted warm calling at a rate of 200 calls per day to follow up signed service forms from Facebook leads.
Set appointments and explained final expense insurance details to prospects.
Sent email and text confirmations and follow-ups for scheduled appointments. -
Appointment Setter
Oct 2020 - Apr 2021Handled inbound and outbound calls to prospective clients.
Prepared and mailed informational brochures to prospective clients.
Set appointments and prepared reports reflecting client preferences.
Called leads to offer outsourcing services on behalf of clients. -
VA Admin / Interviewer
2020 - 2021Confirmed daily interview schedules with applicants and coordinated interviewer availability weekly.
Scheduled and rescheduled interviews based on Hireflix screening results, following up with applicants as needed.
Maintained GHL pipeline updates and candidate file notes.
Managed daily interview calendar and confirmation statuses.
Monitored Messenger and careers email for new candidate inquiries.
Sustained a weekly recruiting cycle for sales roles.
Reported daily to the director of personnel on progress and plans.
Tracked role-fill statistics and ensured Slack forms were updated correctly by the team.
Recorded interviews and calls using Fireflies.AI.
Verified completion of closer IQ tests and routed results to interviewers.
