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Dexter Codellia Emia Sales & Appointment Setting Manager · Outbound Lead Generation
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Not rated yet
Philippines- Philippines
About Me
Sales and appointment-setting manager with over a decade of experience running outbound lead-generation campaigns for US-based BPO operations across real estate, solar, credit repair, Medicare, and final expense verticals. Builds and coaches contact center teams, manages 24/7 queue operations, and books qualified appointments directly on executive calendars.
Overview
- Looking forFull-time work
- Experience10+ years
- EducationBachelor degree
- Last active24 October 2026 (3 days ago)
- Member since24 October 2026
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Education
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Bachelor of Science in Business Administration, Major in Human Resource Development Management — University of San Jose Recoletos (2018)
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Bachelor in Secondary Education, Major in Social Studies — University of Cebu Lapu-Lapu and Mandaue (2008)
Experience
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Sales and Appointment Setting Manager
August 2023 – September 2026Directed outbound calling campaigns for credit repair, solar, Medicare, and final expense lead generation, converting cold contacts into booked appointments and live transfers.
Booked qualified appointments directly on the CEO’s calendar by nurturing leads through the full sales cycle to close.
Coached managers and representatives against KPI targets, using recognition and accountability measures to raise individual and team productivity.
Monitored real-time call center dashboards to manage call routing and agent availability, reducing customer wait times.
Produced monthly and annual progress reports and employee performance evaluations to track team output against targets.
Analyzed call volume, staffing, and customer satisfaction trends to identify and implement process improvements.
Resolved customer complaints within service timelines to protect account quality standards.
Contributed to contact center strategy and culture initiatives alongside senior leadership. -
Outbound Sales and Appointment Setting Manager
January 2016 – July 2023Managed floor operations, team rostering, and intra-day staffing for a 24/7/365 outbound queue.
Communicated service operations strategy to team leads and members to align daily execution with client requirements.
Monitored team leads, team members, and new hires through one-on-one and group coaching sessions to drive performance.
Tracked process metrics, quality, and cost within the assigned queue, escalating non-compliance issues to maintain client standards.
Identified and implemented queue-level process improvements based on client and end-user requirements. -
Sales and Appointment Setter
June 2012 – September 2015Placed outbound calls to prospective customers across real estate, Medicare, solar, and roofing campaigns to generate qualified leads.
Set and confirmed sales appointments by qualifying leads against campaign criteria, consistently meeting weekly and monthly appointment targets.
Logged call and appointment records accurately in the CRM system to support team follow-up and reporting.
Followed up with leads post-call to maintain customer satisfaction and pipeline continuity.
Shared call outcomes and customer feedback with management to refine sales and marketing scripts.
