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Jesus Jade Calvo Virtual Assistant · Customer Support & Digital Marketing
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Not rated yet
Philippines- Philippines
About Me
Customer support professional with experience across logistics, financial, and digital marketing accounts in BPO settings. Recognized as Top Performer for three consecutive months handling inbound/outbound calls and ticket management. Skilled in CRM administration, email marketing campaign execution, live chat support, and basic SEO, with a track record of resolving customer concerns across voice, chat, email, and SMS channels.
Overview
- English levelFluent / native
- Last active27 October 2026 (Today)
- Member since27 October 2026
- Internet speed Paid plan
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Experience
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Chat/Email Support Representative
Resolved customer concerns in real time by engaging via Live Chat and providing prompt, accurate responses.
Maintained customer follow-up cadence by sending SMS reminders and notifications.
Nurtured lead pipeline by sending targeted follow-up emails to prospective customers. -
Digital Marketing Assistant
Produced promotional video content for marketing campaigns using Canva editing tools.
Built and launched email marketing sequences to support customer acquisition campaigns.
Applied basic Search Engine Optimization practices to improve content visibility.
Managed CRM system leads and inboxes to keep customer data and communications organized. -
Customer Service Representative / Subject Matter Expert
Supported a team of Customer Service Representatives by handling inbound and outbound calls for a financial services account.
Managed customer support tickets to ensure timely resolution and accurate record-keeping.
Compiled internal reports to track team performance and support operational decisions.
Earned Top Performer/Agent recognition for three consecutive months. -
Customer Service Representative
Handled inbound and outbound customer calls for a logistics account supporting FedEx.
