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Karen C. Borbon Customer Service Representative · Multichannel Support
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Not rated yet
Philippines- Philippines
About Me
Customer service professional with experience supporting US-based clients by phone, email, and live chat, including after-sales support, order and shipment follow-up, ticket resolution, and sales. Recognized as Top Agent (Cars) at Majorel with a 99.02 performance score. Also brings ESL teaching experience developing clear, structured communication skills. Seeking a full-time customer support role.
Overview
- Looking forFull-time work
- EducationBachelor degree
- Last active26 October 2026 (1 day ago)
- Member since26 October 2026
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Education
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Bachelor of Science in Criminology, Angeles University Foundation (AUF), Angeles City, Pampanga, 2013 – 2014
Experience
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ESL Teacher (Part-Time)
Mar 2026 – PresentDeliver individual English lessons tailored to each student’s level and goals.
Place students into programs matched to their specific needs.
Plan and deliver lessons building reading, writing, listening, and speaking skills. -
Customer Care Coordinator
Oct 2025 – Mar 2026Supported customers across inbound and outbound calls, email, and live chat channels.
Resolved after-sales support requests and general customer inquiries.
Verified shipping information and delivery status to provide accurate order updates.
Coordinated with carrier partners to resolve shipment concerns.
Applied previously approved discounts and issued discount codes to resolve customer inconveniences. -
Customer Support Messaging Representative
Apr 2024 – Jun 2025Responded to business partners via message, email, and inbound and outbound calls.
Provided detailed product information and negotiated prices with customers.
Created and resolved support tickets to maintain customer satisfaction.
Confirmed product receipt and recipient availability before closing orders.
Transferred customers to the correct department to streamline issue resolution. -
Customer Service Representative (Seasonal)
Sep 2023 – Dec 2023Assisted customers by phone with healthcare-related needs.
Explained HMO enrollment period information to callers.
Completed HIPAA verification before discussing account details, ensuring compliance on every call. -
Customer Service Representative
Apr 2022 – May 2023Delivered customer support and sales across multiple channels with a consistent, empathetic approach.
Named Top Agent (Cars) for one month, achieving a 99.02 score based on attendance, call handling, sales, average handle time (AHT), and customer survey results.
Maintained detailed product knowledge to answer customer questions accurately. -
ESL Teacher
Jan 2017 – Jun 2019Conducted individual and group English lessons for students of varying levels.
Placed students into programs that best suited their learning needs.
Planned and delivered lessons building reading, writing, listening, and speaking skills.
