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Lorjie Banzon Virtual Assistant · Data Analyst & Customer Support Specialist
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Not rated yet
Philippines- Philippines
About Me
Virtual Assistant with 7+ years of experience spanning customer support, data analysis, and administrative operations across travel, healthcare, eCommerce, and facilities management sectors. Skilled at managing CRM systems, cleaning and reporting on operational data, and maintaining high service-level standards under pressure. Focused on using data to simplify processes and reduce inefficiencies for business teams.
Overview
- Experience10+ years
- EducationBachelor degree
- Last active21 October 2026 (6 days ago)
- Member since21 October 2026
- Internet speed Paid plan
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Education
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Bachelor of Science in Office Administration — Colegio de San Antonio de Padua, Guinsay, Danao City (2009 - 2013)
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Associate in Hospitality Management — Cebu Technological University, Danao City (2018 - 2022)
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SSM
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Email Management
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Book Keeping
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Project Management
Experience
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Admin / Data Analyst / Ticket Closure Specialist
Dec 2025 - June 2026Managed and updated facilities management databases and administrative records using Salesforce and Joblogic.
Coordinated with engineers, contractors, and internal teams to verify job completion and resolve outstanding tickets.
Performed data entry, reporting, and documentation tasks with a high level of accuracy and attention to detail. -
Admin / Email & Chat Support / Data Analyst
Nov 2024 - Dec 2025Delivered tier 1 technical support to users experiencing hardware, software, and connectivity issues.
Logged and resolved support tickets using Zendesk, Salesforce, Intercom, and internal CRM systems.
Created and updated support documentation and FAQs to enable customer self-service.
Maintained a high first-contact resolution rate while exceeding SLA response time targets. -
Lead Generation Specialist
Feb 2024 - Aug 2024Conducted cold outreach via calls and emails to nurture leads through the sales pipeline.
Maintained an organized lead database, tracking KPIs including open rate, conversion rate, and engagement history.
Researched and identified high-potential prospects using LinkedIn, Google, Apollo.io, and industry directories. -
Data Analyst
Jan 2022 - Dec 2023Analyzed job data to track technician performance, job completion rates, and service trends.
Supported admin operations including scheduling, email handling, and daily workflow coordination.
Cleaned and managed CRM and service data, improving reporting accuracy by 30%. -
Admin Support / CSR Chat Support — eCommerce Operations
Sep 2020 - Sep 2021Processed bulk product uploads and managed SKUs, flagging discrepancies in real time.
Tracked inventory levels and coordinated with suppliers to maintain continuous product availability.
Improved product listing accuracy, contributing to reduced return rates and stronger customer reviews. -
Patient Support Specialist
Jan 2019 - Mar 2020Verified insurance coverage and communicated benefits clearly to patients, improving billing transparency.
Handled sensitive patient data in compliance with HIPAA regulations.
Managed high-volume patient scheduling across multiple departments, reducing wait times and missed appointments. -
CSR / Travel Consultant
Nov 2015 - Dec 2018Maintained high customer satisfaction ratings by delivering fast, friendly, and informed assistance.
Resolved travel disruptions including cancellations, rebookings, and lost baggage with prompt, empathetic support.
Exceeded monthly booking targets by upselling travel packages and seasonal promotions.
Recognized with Best Average Call Handling Time, Best First Call Resolution, Best in Attendance, and Loyalty Award (Delta Airlines); promoted from Agent to Subject Matter Expert.
