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Melecio Paloma Cando Sales & Lead Generation Specialist · Operations and CRM Leader
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Not rated yet
Philippines- Philippines
About Me
Operations, HR, and technical leader with 12+ years of cross-functional experience spanning remote virtual assistant services, real estate lead management, and global telecommunications support. Track record of optimizing CRM pipelines, driving lead conversion, managing end-to-end recruitment and onboarding, and leading teams through complex sales and technical escalations for US and Canadian markets.
Experienced in fully remote roles supporting US-based clients (real estate CRM and HR operations) since 2022.
Overview
- Looking forFull-time work
- Experience10+ years
- Last active21 October 2026 (7 days ago)
- Member since21 October 2026
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Education
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Master of Arts in Education, Educational Management — Cavite State University, Imus Campus
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Bachelor of Arts in Communication — Benedicto College, Mandaue City (Graduated)
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Bachelor of Science in Psychology — ICCT Colleges, Cainta Campus (Units Earned)
Experience
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Real Estate Executive Assistant (Remote)
Jan 2022 – Sept 2026Managed real estate sales pipeline and CRM tracking systems to maximize lead conversion rates for a US-based investment firm.
Generated performance reports to guide strategic client communication and support business expansion.
Directed client-facing communication remotely, maintaining pipeline visibility for US stakeholders. -
Assistant HR Manager (Remote)
Jan 2022 – Sept 2026Oversaw full-cycle talent acquisition and onboarding to build team capacity for virtual assistant placements.
Conducted performance appraisals and maintained HR records to support workforce accountability.
Enforced company policies and resolved employee relations issues to streamline core HR workflows. -
Level III Technical Support Specialist (Fiber Optic)
Dec 2020 – Sep 2021Served as Subject Matter Expert for Canadian fiber optic, TV, and phone network support operations.
Resolved complex technical escalations beyond front-line agent capability for fiber optic, TV, and phone services.
Mentored support agents on escalation handling to boost team performance metrics. -
Collection Specialist (Verizon Mobile account)
Managed financial accounts for a US mobile carrier client, structuring tailored payment plans for customers.
Maintained policy compliance across account collections and dispute resolution. -
Technical Support Specialist (Comcast account)
2018 – 2019Provided real-time troubleshooting floor support for internet, cable, and telecommunication systems for a US telecom client.
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Sales Team Leader (EyeBuyDirect account)
Supervised online sales agents for a US e-commerce client, managing escalations to protect customer retention.
Coached sales team members to meet performance targets through ongoing feedback and skill development. -
Financial & Tech Support Specialist (PayPal, Samsung accounts)
Resolved payment processing issues and account inquiries for PayPal and Samsung customers under strict compliance standards.
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Customer Service Specialist (UPS account)
2014 – 2015Processed logistics claims and shipment tracking inquiries for UPS customers, maintaining high satisfaction ratings.
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English Tutor
Taught reading comprehension, grammar, and oral communication skills to primary and secondary students.
