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Richmond Balce Virtual Assistant · Administrative & Customer Support Specialist
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Not rated yet
Philippines- Philippines
About Me
Administrative Support Specialist with over 9 years of experience across BPO and remote freelance environments, delivering customer service, appointment setting, data entry, and executive support. Skilled in managing CRM systems, scheduling, lead qualification, and cross-functional coordination to keep operations running smoothly. Proficient in Google Workspace, Microsoft Suite, CRM platforms (GoHighLevel), and project management tools (Asana, Slack).
Overview
- Experience10+ years
- Last active27 October 2026 (Today)
- Member since26 October 2026
- Computer specifications Paid plan
- Internet speed Paid plan
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Education
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BSIT (Undergraduate), Technological Institute of the Philippines (T.I.P.), 2010–2013
Experience
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Sales Representative / Appointment Setter / Data Entry Specialist
Qualified student loan prospects through cold and warm calling to build a consistent lead pipeline.
Scheduled and confirmed appointments for the sales team using GoHighLevel, reducing missed follow-ups.
Logged and tracked lead status and call outcomes in CRM to maintain accurate pipeline records. -
Assessment Platform Coordinator
Configured assessment software (TestInvite, Equip, TestGorilla) to support client hiring workflows.
Built question banks and assembled final test packages for client assessments.
Created and managed user accounts, coordinating tasks via Asana and Slack. -
AI Chatbot Demo Designer
Jun–Aug 2025Built bot mockups using GoHighLevel Automation and ChatGPT to produce AI chat widget demonstrations for prospective clients.
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Virtual Assistant / Appointment Setter & Admin Support
Mar 2023–Nov 2024Scheduled installation appointments and coordinated technician dispatch to keep service calendars on track.
Managed back-end administrative tasks including documentation and client status updates.
Maintained accurate service records and ensured timely follow-up on open customer requests. -
Business Care Representative
Dec 2020–Feb 2022Recommended tailored service plans to new and existing clients to support account growth.
Resolved billing disputes and general inquiries, maintaining professional client communication.
Supported customer retention through clear, efficient issue resolution. -
Customer Service Representative
Feb 2019–Feb 2020Assisted customers with account issues and service inquiries across multiple contact channels.
Troubleshot technical concerns across multiple platforms to restore service.
Delivered accurate billing support while promoting relevant service upgrades. -
Customer Service Representative
Apr 2016–Sep 2018Evaluated customer needs to recommend optimal service solutions.
Resolved complex billing and service issues, providing expert-level support.
Maintained high customer satisfaction through proactive, clear communication. -
Customer Service Representative
Nov 2014–Jun 2015Advised customers on service options, coverage, and plan upgrades.
Responded promptly to phone and email inquiries with accurate information.
Supported account management to ensure smooth service transitions. -
Sales and Collections Representative
Apr 2013–Jul 2014Qualified customers for student loan programs based on eligibility criteria.
Collected payments on past-due accounts via credit card and other channels.
Maintained compliance with financial protocols and customer privacy standards.
