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Rommel H. Escalante Data Entry & Administrative Support Specialist
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Not rated yet
Philippines- Philippines
About Me
Detail-focused administrative and customer support professional with experience managing student records, payment processing, and documentation in an academic setting, plus multi-year background resolving customer and technical inquiries in high-volume BPO environments. Skilled at maintaining accurate records, meeting deadlines, and learning new systems quickly.
Overview
- Experience7 years
- EducationBachelor degree
- Last active26 October 2026 (1 day ago)
- Member since26 October 2026
- Internet speed Paid plan
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Education
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Licensure Examination for Teachers, passed March 2018 (Professional Regulation Commission)
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Bookkeeping using QuickBooks Certificate
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Professional Teacher License — Professional Regulation Commission, March 2018
Experience
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Instructor / Adviser
August 2022 – May 2025Delivered General Mathematics, Calculus, and other subject lessons to Senior High School students, building conceptual understanding and problem-solving skills.
Instructed Cookery under the Technical-Vocational-Livelihood (TVL) track, covering food preparation, kitchen hygiene, and safety standards.
Maintained accurate student performance records and documentation to support academic tracking.
Provided academic, behavioral, and emotional guidance as Student Adviser to support student performance and well-being.
Coached the school Volleyball Team, organizing practices and matches to build teamwork and discipline among student-athletes. -
Technical Support Representative (AT&T Account)
February 2021 – January 2022Processed billing inquiries and technical issue resolutions for TV, Internet, and Phone services, maintaining accurate account records for each case.
Diagnosed and resolved technical problems under time pressure, consistently meeting performance and quality targets.
Documented customer interactions in detail to support account accuracy and service continuity. -
Customer Support Representative (Airline Account)
August 2019 – January 2021Supported flight bookings, billing concerns, and online service navigation for customers, providing accurate and timely responses.
Handled an average of 30–40 customer contacts per day while meeting quality and service targets.
Guided customers through online systems and portals, explaining processes step-by-step to reduce confusion. -
Technical Support Representative (DirecTV Account)
October 2018 – June 2019Resolved customer account and billing concerns accurately while maintaining detailed interaction records.
Explained billing details and account issues in simple terms, reducing repeat contacts.
Guided customers through step-by-step technical fixes to ensure first-contact resolution. -
Administrative Staff
January 2018 – October 2018Managed payment collection and issued receipts, keeping financial records accurate and organized.
Prepared and maintained office documentation, including student records and enrollment files.
Responded to student inquiries in person, by phone, and by message, providing clear and accurate information.
Supported instructors with class scheduling, coordination, and preparation of learning materials.
