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Sheila Mae Cuison Virtual Assistant / Operations Assistant
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Not rated yet
Philippines- Philippines
About Me
Administrative professional with experience spanning real estate virtual assistance, accounts payable training, and team leadership in email support/back office operations. Skilled at managing CRM workflows, processing invoices and purchase orders, and leading teams to meet KPI and SLA targets. Known for maintaining accuracy and confidentiality while handling high-volume administrative and financial tasks.
Overview
- Looking forFull-time work at US$800/month (~$4.62/hour)
- Experience5 years
- English levelConversational
- EducationBachelor degree
- Worked industriesLogistics & Transport, Real Estate & Property, Recruitment & HR
- Last active26 October 2026 (2 days ago)
- Member since20 October 2026
- Computer specifications Paid plan
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Education
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Bachelor of Science in Information Technology, Southern Christian College (2017-2020)
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Xero Advisor Certification
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Xero Payroll Certification (Badge Holder)
Experience
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Team Lead – Email Support & Back Office Operations
Dec 2024 - PresentLeads daily team operations by distributing workload, tracking performance, and coordinating administrative tasks to consistently meet KPI and SLA targets.
Monitors ticket queues to ensure timely case resolution, preventing SLA breaches and maintaining service quality.
Resolves escalations and coaches team members to improve productivity, accuracy, and overall performance.
Prepares performance reports and communicates updates to support process improvements and operational efficiency. -
Email Support / Back Office Assistant
Oct 2022 - Dec 2024Managed high-volume email support, resolving customer inquiries with accuracy and professionalism.
Performed administrative tasks including data entry, record maintenance, and document processing.
Maintained data accuracy and confidentiality when handling sensitive customer information.
Prioritized competing tasks to meet deadlines and support daily operations. -
General Virtual Assistant / Real Estate VA
Managed real estate leads and follow-ups using Monday.com CRM, ensuring timely updates and accurate tracking.
Organized workflows and client data to improve lead response efficiency.
Coordinated scheduling and communication between agents and prospects for property viewings.
Supported recruitment and reporting tasks while maintaining high accuracy in a fast-paced environment. -
Accounts Payable (Xero) Intern
2025Trained in accounts payable processes including invoice processing, billing, and purchase order (PO) handling.
Performed basic reconciliation and maintained accurate financial records using Xero.
Developed working knowledge of financial workflows, ensuring data accuracy and proper transaction recording.
Navigated the Xero platform to manage invoices, bills, and financial data.
